Shipping & Returns

Where we ship
We ship to addresses within the continental U.S. We are not able to ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations at this time.

Processing time
Orders ship within three business days of purchase (Monday through Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day.

Carriers
We ship with USPS or UPS.

Shipping options and costs
Free shipping on orders over $100; Economy: $6, typically arrives in 5-7 business days after shipment; Standard: $9, typically arrives in 3-5 business days after shipment

Delivery times are carrier estimates and are not guaranteed. Shipping costs are shown at checkout before you pay.

Tracking
Once your order ships, you’ll get an email with a tracking number.

Delivery issues
If your package is lost, delayed, or shows as delivered but didn’t arrive, email us at orders@thisisreunion.com with your order number. We’ll work with the carrier to sort it out.

Damaged items
If something arrives damaged, email orders@thisisreunion.com within seven days of delivery. Put your order number in the subject line and include a photo of the damaged product. We’ll send a replacement right away.

Refunds
Not happy with your purchase? You can request a full refund at any time, for any reason, as long as the product is within the expiration date printed on the label. Opened or unopened. No need to send anything back.

To request a refund, email orders@thisisreunion.com with your order number. We issue refunds right away to your original payment method. How long it takes to show up depends on your bank or card issuer.

Questions?
Email us at hello@thisisreunion.com.